Delete Your Vlingo Account

Vlingo respects your privacy and provides a way to request permanent deletion of your account and associated personal data. This page applies to the Vlingo mobile app and is operated by Vlingo Inc. You do not need to sign in to read it.

How to delete your Vlingo account

Option 1: Delete your account in the Vlingo app

  1. Open the Vlingo app and sign in.
  2. Go to Settings.
  3. Select Delete Account and follow the on-screen prompts to confirm.

Uninstalling the app does not delete your account. Use the steps above or Option 2.

Option 2: Request deletion by email

If you can't access the app, email support@vlingo.co:

  1. Use the subject line “Vlingo Account Deletion Request”.
  2. Include the email address you connected to Vlingo, and your phone number if you added one to your account.
  3. Follow any identity verification instructions we send you, so we can confirm the request comes from the account holder.
  4. You will receive a confirmation email once your request has been processed.

Never send your password, Gmail app password or verification codes. Vlingo will never ask for them.

Deleted

Data we delete

When your account is deleted, we delete the personal information associated with it, including:

  • Contact and account details: your name, email address, phone number, username, preferences and settings.
  • Connected inbox data: your Gmail connection and the promotional emails, receipts, order confirmations and related metadata Vlingo processed for your account.
  • Your Lockers and activity: Deal Lockers, saved deals and in-app activity tied to your account.
  • Rewards and sweepstakes information: reward and eligibility information. Any pending or unpaid rewards and any sweepstakes entries are forfeited when your account is deleted.
  • Device information linked to your account.
  • Support messages you sent us, except as described under “Data we retain.”
Retained

Data we retain

Some information may be kept after deletion, only as needed and as described in our Privacy Policy:

  • Legal and tax records: records of rewards and prizes paid, and related tax information, to meet legal and tax obligations.
  • Fraud prevention and security: limited information needed to prevent duplicate accounts, fraud and abuse of rewards and sweepstakes.
  • Disputes and enforcement: information needed to resolve disputes and enforce our Terms of Service.
  • De-identified and aggregated data: deal and promotion data that has been de-identified and aggregated so it can no longer be linked to you.
  • Backups: residual copies in system backups until they are overwritten.

Timing and retention periods

  • Processing time: we process deletion requests within 30 days.
  • Backups: deleted data is removed from backups within 30 days.
  • Legal and tax records: kept for 5 years.
  • Fraud-prevention records: kept for as long as Vlingo Inc. operates, plus 5 years.
  • De-identified, aggregated data is not linked to you and may be kept indefinitely.

Contact and assistance

Questions about deleting your account or your data: support@vlingo.co or our support page.

Vlingo Inc., 2533 S Coast Hwy 101, Ste 210, Cardiff-by-the-Sea, CA 92007